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Session 701: Star Trek and Conflict: Even Klingons Can Be Reasonable

Denis Rudd (General Manager, New Horizons Pittsburgh)

Tom Wilk (PC Engineer Manager, CMU)

Date: Friday, April 24

Time: 9:00am - 10:00am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

No one runs into conflict intentionally. Usually it hits a manager or another employee like a photon torpedo, and far too often people are ill-prepared to handle these challenging scenarios. Do you manage the situation or the person? What are the best practices to mitigate the problem and deescalate the incident? Denis Rudd and Tom Wilk will open your view screens to the multitude of techniques that can be used to address conflict in business environments. Through the lens (flare) of Star Trek, they will eradicate your preconceived notions about conflict. Set your phasers to stun and get ready for warp!

This session will cover:
• An understanding of basic conflict management theory
• Best practices for handling challenging situations
• Exercises for managing conflict