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Session 610: A Crash Course on Change Control: A Capabilities Approach

Greg Sanker (Agency CIO, State of Oregon)

Location: Sebastian I-3

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Management

Format: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

In many organizations, changes represent the single largest source of unplanned outages and customer-impacting incidents. At the same time, support is increasingly criticized for its bureaucratic and slow review and approval processes. What’s a practitioner to do?

In this session, Greg Sanker presents a capabilities approach to change control – focusing on the core capabilities needed, while shifting the focus to business outcomes rather than rigid processes. Learn all about:

• Focusing on outcomes, not the process
• The five core capabilities of modern change control
• Change control at the speed of business
• Making it work in the culture

Have a CAB stuck in the 90s? Is your organization adopting modern approaches like DevOps and Agile (and they should!), but your change management just can’t keep up? This session will help get you unstuck!