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Session 609: Building Trust: Being a High-Trust Leader

Lea Brovedani (President, Sagacity Consulting LLC)

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: People, Culture, and Value, Service Management

Format: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Why will people follow a leader? Out of all of the attributes of the best leaders one stands out: they're highly trusted. It's a myth that great leaders are born with the skill. Learning how to be a great leader is a journey, and trust development is an important and vital part of that journey. If you want to make a positive impact with people and within an organization, you must have the trust of the people who follow you.

But it's a mistake to assume that trust will come with a position or a title. Sometimes it's just the opposite. There are, however, actions that can be done to build trust and fortunately they can be learned. In this session, attendees will learn how to:

  • Recognize when trust is a key issue for moving forward in a business or personal transaction
  • Build more trust within yourself so you aren't second guessing all of your decisions
  • Spot and overcome the obstacles to building trust
  • Rebuild trust once it has been damaged and recognize when trust cannot be rebuilt