HDI Conference & Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 607: Quality Matters: Increasing Quality to Increase CSAT

Beth Jacobsen (Director of Customer Care, When I Work)

Location: Sebastian I-1

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Customer Experience

Format: Session

Vault Recording: TBD

Audience Level: All

Quality matters, in all organizations. In any situation, an increase in quality should result in an increase in satisfaction (customer or employee or both). In this session, attendees will learn how a quality scorecard can enable organizations to increase satisfaction, measure impact, and coach for success.

Presentation File