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Session 607: Quality Matters: Increasing Quality to Increase CSAT

Beth Jacobsen (Director of Customer Care, When I Work)

Location: Sebastian I-1

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Customer Experience

Format: Session

Vault Recording: TBD

Audience Level: All

Quality matters, in all organizations. In any situation, an increase in quality should result in an increase in satisfaction (customer or employee or both). In this session, attendees will learn how a quality scorecard can enable organizations to increase satisfaction, measure impact, and coach for success.

Presentation File

Session607.pdf