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Session 606: How to Make Better Business Decisions Utilizing Data, Knowledge, and Analytics: A Roundtable with First American

Mary Cruse (Director, IT Customer Services, First American Corp)

Brad Biagi (Manager , First American Corp)

Peter McGarahan (Senior Director, First American)

Location: Panzacola H3/4

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Management, Service Optimization

Format: Session

Vault Recording: TBD

Audience Level: Intermediate

Better decision making depends on the quality of the data, the relentless pursuit of questioning, and measurable action taken based on the findings. In this roundtable, as a follow-up to Session 403, the First American leadership team will share their methodology around extracting and analyzing relevant data on a regular basis for better decision-making. This session will prove an excellent opportunity to network with your peers and gain insights on how to conduct regular “data deep-dives” for insights and continuous improvement opportunities in your daily service operations. Please join us as we bring you “into the data room’’ for a lively and interactive discussion focused on taking measurable, data-driven action!

Presentation Files

Session_606__A_Roundtable_with_First_American__Using_Data_Knowledge_and_Analytics_to_Make_Better_Business_Decisions.pdf
Session_606_Worksheet.docx