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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Most surveys stink, and they're wrecking the customer experience! If you can't articulate what makes a survey terrible, good luck developing a decent one. In this session, we'll dissect mediocre surveys from the wild, and we'll discuss how they make customers feel. We'll explore some techniques that can detract from the customer experience, along with strategies for developing surveys that customers love and managers can action. You'll walk away with a more critical eye towards surveys, so you can explain what works and what doesn't work for you.
