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Session 605: In and Out: Lessons Learned Using Rightsourcing

Mitch Bryant (IS Operations Support Manager, Norton Healthcare)

Location: Sebastian I-4

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Excellence, Customer Experience

Format: Case Study

Vault Recording: TBD

Audience Level: All

When it comes to sourcing models, support centers have traditionally opted for either insourcing or outsourcing as their primary sourcing model. Reversing the process can be a challenge; blending the models can be a solution. Both sourcing models can bring benefits to the business; rightsourcing can be used to drive quality, lower cost, and ensure the right talent is available to support the business's goals. Attend this session to hear from an organization that's two years into its rightsourcing initiative and has found a very successful support model that supports its business objectives. Learn how your organization can:

  • Leverage the right sourcing model to drive business goals
  • Ensure cost are maintained and quality services are key
  • Maximize efficiency and reduce overhead costs
  • Delivery strategic support across multiple service lines