HDI Conference & Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 604: Walk-Up Support: Transforming the Service and Customer Experience

Jill Weber (Service Desk Specialist, Northwestern Mutual)

Rae Ann Bruno (Owner, Business Solutions Training (and Consulting), Business Solutions Training (and Consulting))

Location: Panzacola G-1

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Optimization, Customer Experience

Format: Case Study

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Walk-up service isn't a new idea, but it is trending! Whether you're just thinking about starting a walk-up service at your company or have had one in place for years, the panelists in this session will share their experiences and advice to help answer any questions you may have about walk-up service: customer experience, budget, staffing, processes, and more!

Presentation Files

Session604.pdf
Session604.pdf
session_604_Jill_Weber_Rae_Ann_Bruno.pptx