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Session 604: Walk-Up Support: Transforming the Service and Customer Experience

Jill Weber (Service Desk Specialist, Northwestern Mutual)

Rae Ann Bruno (Owner, Business Solutions Training (and Consulting), Business Solutions Training (and Consulting))

Location: Panzacola G-1

Date: Thursday, April 11

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Optimization, Customer Experience

Format: Case Study

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Walk-up service isn't a new idea, but it is trending! Whether you're just thinking about starting a walk-up service at your company or have had one in place for years, the panelists in this session will share their experiences and advice to help answer any questions you may have about walk-up service: customer experience, budget, staffing, processes, and more!

Presentation Files