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Session 510: Collaborating for Success: The Future of Service and Support Culture

Bob Roark (VP, Service Management , NuAxis Innovations)

Date: Thursday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Management

Vault Recording: TBD

Today’s focus on doing more with less drives support organizations’ need to provide IT transformation in a way that facilitates service management in a better, faster, and cheaper way. The good news is, everything we need is already in place. The frameworks, practices, and models that make up Integrated Service Management (ITIL, Lean, Agile, DevOps, and Organizational Change Management) build on and are complimentary to each other, providing a collaborative approach to service and support, both now and in the future. In this session, attendees will learn how applying an Integrated Service Management approach, built on empowerment and collaboration, results in more accurate, faster delivery, reduced service costs, enhanced customer experience (CX) and perceived value, and higher employee engagement and user satisfaction.