This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
With the focus on ITIL 4, AI, chatbots, and self-service, help desks seem to get all the love these days. Do we even need field support? In this session, Mark Kimionakis and Jill Beckman will share the story of how this role has evolved over the past five years at Boston University. Learn about the role of the desktop specialist in relationship management, their efforts towards rebranding their team, and where they think the role fits in a DevOps/Agile/ITIL 4 world. Let's explore about the future of desktop support together!
