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Session 507: Making AI Work for You: A Strategic Artificial Intelligence Implementation Roadmap

Charlie Guerini (Senior Director of Global Operations , Alphanumeric)

Location: Sebastian I-2

Date: Thursday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Technology, Service Management

Format: Session

Vault Recording: TBD

Audience Level: Fundamental


Chatbots and virtual assistants are already playing a significant role in many business functions. The challenge is in implementing artificial intelligence in a way that ensures success.

No matter which AI platform you use, it's important to feed the algorithm with new data so it can "learn" to operate effectively. In our implementations, we place Lead Technology Experts (LTEs) to manage the AI and provide real-time data updates based on many factors within our data sets. These continuous, live updates to the bots have proven critical in increasing successful response rates, increasing end-user customer experiences, and reducing overall operational costs.

Implementation Steps Covered:
-Define Scope and Applicability
-Identify the Opportunities for an AI-Based Chatbot
-Develop Scripts or Partner with an AI Expert
-Define the Triage Process
-Enter the Production Stage
-Evaluate and Optimize Your Bot Regularly
-Announce One Feature at a Time and Keep Up with Trends

We can guide you through the process following a clear, 12-step roadmap for Service Desk AI Implementation.