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Session 506: Debating Data: The Role of CSAT in the 21st-Century Support Organization

Date: Thursday, April 23

Time: 11:30am - 12:30pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Optimizing the Support Organization

Vault Recording: TBD

Customer satisfaction (CSAT) is one of the most common support metrics. But it’s no longer the only metric support organizations should be tracking to paint a full picture of the customer experience. In today’s support and service environment, does CSAT still have the same value, or is it time to move on? In this session, two industry experts will discuss and debate the role of CSAT in the 21st-century support organization. Come with an open mind and be ready to weigh in!