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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Customer satisfaction (CSAT) is one of the most common support metrics. But it’s no longer the only metric support organizations should be tracking to paint a full picture of the customer experience. In today’s support and service environment, does CSAT still have the same value, or is it time to move on? In this session, two industry experts will discuss and debate the role of CSAT in the 21st-century support organization. Come with an open mind and be ready to weigh in!
