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SupportWorld Live 2020 Schedule Builder
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The last few years have seen significant focus on the direct correlation between employee engagement and customer experience. Disney, Zappos, and Nordstrom are just a few of the corporate titans that have thrived and positioned themselves as industry leaders by leveraging this approach. Yet few organizations outside of retail and hospitality truly grasp and have leveraged this concept.
In this session, Doug Rabold will explain why: • How employee engagement and customer experience are directly correlated • Why employee engagement is measurable but not always evident • How the most successful organizations, regardless of industry, recognize and promote employee engagement
