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Session 503: Solving the Analyst Empowerment Problem

Jeff Toister (President, Toister Performance Solutions, Inc.)

Location: Panzacola H1/2

Date: Thursday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: People, Culture, and Performance, Customer Experience

Format: Session

Vault Recording: TBD

Audience Level: All

An empowered analyst can mean the difference between quickly helping someone or allowing an issue to drag on for days. The good news is, you can empower your team to deliver amazing service autonomously. This session will go beyond theory to focus on practical solutions—you'll even get to see an interactive demonstration of effective empowerment principles in action! Discover five common barriers that make empowerment so difficult. Learn two hidden aspects of empowerment that are often neglected, even when analysts are given large amounts of authority. Gain tools and ideas to immediately improve empowerment in your own service desk.