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Session 502: More Than Overhead: Using Specialization to Foster Team Operations and Efficiency

Andrea Silas (VP of Technical Support, DreamHost)

Date: Thursday, April 23

Time: 11:30am - 12:30pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Your team is growing and it no longer makes sense for everybody, including your managers, to try to do everything for their own teams, let alone try to do it manually - or any which way they think it best. Lack of uniformity in training and QA approaches by different supervisors, lack of consistency in general, will hurt you in the long run, guaranteed.

Learn how to identify your team’s operational needs, create supporting roles, and align said roles with team efficiency and company goals to produce a positive ROI. Andrea Silas will share how her support operations groups have evolved, and how they’re contributing to organizational efficiency as well as team happiness.