HDI Conference & Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 408: Shifting Left?: How to Drive End-User Adoption

Ed Perez (Business Solution Consultant, Axios Systems)

Location: Panzacola G-1

Date: Thursday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Optimization, Customer Experience

Format: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

The benefits of IT self-service are well-known and proven. IT self-service empowers end users to solve their own IT-related issues and helps the IT organization lower its service and support costs. However, IT must drive end user adoption for it to be successful; it requires time and money to plan, implement, and maintain. And unless end users actually use self-service, that time and money will be wasted. In this session, attendees will take a deep dive into the factors that prompt end users to utilize self-service, including:

  • Barriers to adoption
  • Driving adoption
  • Engagement mechanisms