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Session 407: Ask the Experts: Service Management

Julie Mohr (Author and International Keynote Speaker,

Roy Atkinson (Group Principal Analyst, HDI)

John Custy (Principal, JPC Group)

Doug Tedder (Principal Consultant, Tedder Consulting LLC)

Valence Howden (Principal Research Director, Infotech Research Group)

Date: Thursday, April 23

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

Everyone has questions about service management, but they don't always know where to go to get answers. This panel discussion, featuring some of the industry's leading experts on service management, will be an open forum where attendees can get answers to all of their burning metrics questions.

• What is the forecast for service management over the next decade?
• What new frameworks/methodologies are on the horizon?
• How can service management affect the customer experience? Employee experience?
• Why is service management important?

Led by HDI’s Roy Atkinson and packed with valuable insights, this panel discussion will undoubtedly demonstrate the important business benefits that strategic service management can bring to any organization.