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Session 406: The Executive View: The CIO's Perspective on IT Service Management

Greg Sanker  (State of Oregon )

Location: TBD

Date: Thursday, August 6

Time: 10:15 am - 11:15 am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

If you're like many senior IT leaders, you've come up through the ranks of IT. At every level, the vantage point and the associated thinking is increasingly abstract and more strategic. The mindset and skills that got you to this level aren't what you need to be successful in it.

Using IT Change Management as a backdrop, former CIO and IT Service Management author and international speaker Greg Sanker gives executive insights from the vantage point of tactical, operational, strategic and executive viewpoints. He offers practical been-there-done-that advice on providing the right leadership and strategic vision for effective IT operations.