Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 406: The Executive View: The CIO's Perspective on IT Service Management

Greg Sanker  (State of Oregon )

Location: TBD

Date: Thursday, August 6

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

If you're like many senior IT leaders, you've come up through the ranks of IT. At every level, the vantage point and the associated thinking is increasingly abstract and more strategic. The mindset and skills that got you to this level aren't what you need to be successful in it.

Using IT Change Management as a backdrop, former CIO and IT Service Management author and international speaker Greg Sanker gives executive insights from the vantage point of tactical, operational, strategic and executive viewpoints. He offers practical been-there-done-that advice on providing the right leadership and strategic vision for effective IT operations.