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Session 406: AI Isn't Taking Your Job...Unless You Give Your Job Away

Roy Atkinson (Senior Writer/Analyst, HDI)

Location: Panzacola F1/2

Date: Thursday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Technology, People, Culture, and Performance

Format: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Like it or not, AI is here to stay. New ways to use it are emerging daily, and dire predictions of massive job losses may have you very nervous about your future in the world of service and support. However, these "doomsday" scenarios don't fit with what is actually happening in businesses, however. Yes, AI-enhanced automation is replacing manual processes and performing repetitive tasks at a pace humans can't match; but business of all kinds have discovered that AI plus human intelligence is greater than either one alone.

In order to contribute to this partnership, however, you must be able to go beyond the routine. Human creativity in finding new ways to apply both artificial and human intelligence is the key to a rewarding and challenging future. In this session, we'll discover some of the ways AI is working alongside humans to produce better outcomes, and some of the skills needed to make yourself valuable into the future. Attendees will learn about:

  • The kinds of tasks automation handles very well
  • Why data and knowledge are key to the human-plus-AI future
  • Why innovative thinking is critical to your future
  • Lessons learned from over-automation

Presentation Files