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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Most successful support teams have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture. A strong culture helps guide analyst performance, shapes strategic decisions, and ultimately becomes part of the organization's brand.
In this session, Jeff Toister will share the essential elements that leading support teams use to develop customer-focused cultures, including: • Three ways that culture can influence our employees' actions • The essential elements of a customer-focused culture • Tools to help you get your support team obsessed with servic%MCEPASTEBIN%
