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Session 403: The Journey to a Customer-Focused Culture

Jeff Toister  (President, Toister Performance Solutions, Inc.)

Location: TBD

Date: Thursday, August 6

Time: 10:15 am - 11:15 am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Revolutionizing the Customer Experience

Vault Recording: TBD

Audience Level: All

Most successful support teams have a knack for getting employees absolutely obsessed with customer service. Their secret is a customer-focused culture. A strong culture helps guide analyst performance, shapes strategic decisions, and ultimately becomes part of the organization's brand.

In this session, Jeff Toister will share the essential elements that leading support teams use to develop customer-focused cultures, including:
• Three ways that culture can influence our employees' actions
• The essential elements of a customer-focused culture
• Tools to help you get your support team obsessed with servic%MCEPASTEBIN%