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Session 403: Dealing with Burnout Before You're Left with Ashes

William Ross (Assistant Group Supervisor, John Hopkins Applied Physics Lab)

Date: Thursday, April 23

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Maximizing Performance

Vault Recording: TBD

Audience Level: Fundamental/Intermediate


When you lose the focus on your customers, you risk delivering poor customer service. When you lose the focus on your staff, you risk burning them out. Are you noticing more people calling out "sick"? Have staff become overly cynical regarding their peers and management decisions? You might have a case of staff burnout.

In this session, we’ll discuss how burnout is contagious and must be addressed before it destroys your team. We'll also cover best practices, strategies, philosophies, methodologies, and approaches that will allow you to notice and address the signs of burnout quickly without losing your customer focus. Finally, we'll talk about why burnout has become such an epidemic in today's workplace. Let's transform your team back into the high-functioning team you hired!