Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 401: Creating a Culture of Customer Care: The New Support Model

Mike Weber  (Senior Manager Member Support, National Information Solutions Cooperative (NISC))

Location: TBD

Date: Thursday, August 6

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Building and Leading a World-Class Culture

Vault Recording: TBD

Audience Level: All

Customer care is much different than support: support solves a customer's problem; care builds a relationship, and a loyal customer than can differentiate your company from your competition. For internal support centers, a culture of customer care can build strong employee relationships across divisions.

In this case study, learn about the components that drive a culture of customer care, including a cooperative business model and the 4 Cs of communication. Discover how NISC has created a culture where coworkers support each, customers see us work as a team, and a job well-done is celebrated!