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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Customer care is much different than support: support solves a customer's problem; care builds a relationship, and a loyal customer than can differentiate your company from your competition. For internal support centers, a culture of customer care can build strong employee relationships across divisions.
In this case study, learn about the components that drive a culture of customer care, including a cooperative business model and the 4 Cs of communication. Discover how NISC has created a culture where coworkers support each, customers see us work as a team, and a job well-done is celebrated!
