Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 309: The Business of Chatbots: Creating Customer Service and Reducing Costs

James Vernon (Global VP, IT Professional Services, StarTek)

Date: Wednesday, April 22

Time: 3:00pm - 4:00pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Talking Technology

Vault Recording: TBD

Audience Level: Intermediate/Advanced

StarTek is an outsourcing company with over 50,000 agents, supporting over 200 global clients and handling over 50 million contacts each month. Join us for an engaging panel discussion to on how StarTek launched a chatbot, increased customer satisfaction, and reduced costs. Learn about:
• The business drivers and potential benefits of chatbots
• The relative costs involved in creating and launching a chatbot
• How to know whether your organization is ready for chatbots
• Technology and skillsets required
• Customer expectations of chatbots
• How chatbots are different from chat

Our panelists will share their chatbot, provide an overview of outcomes and customer reactions (so far), and, through StarTek’s future plans, take a look ahead to the next evolution of chatbots.