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Session 307: Getting It Done Right: Solving Common Problems and Achieving Greater Efficiency

Jayne Gerlach (Group Manager Restaurant Technology Support, The Wendys Company)

Kari Nelson (Director of Product Marketing , Cherwell Software)

Date: Wednesday, April 22

Time: 3:00pm - 4:00pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Many support centers find themselves sending agents on a scavenger hunt to get the information they need to resolve customer incidents. Although a variety of documents, websites, and tools technically get the job done, there’s a better option for getting necessary information into employees’ hands. Come learn how leveraging a one-app solution can save time and improve efficiencies across your company.