HDI Conference & Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 307: Extending Service Management Across the Enterprise

Craig McDonogh (VP, Marketing, Perspectium)

Location: Sebastian I-2

Date: Wednesday, April 10

Time: 3:00pm - 4:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Technology

Format: Session

Vault Recording: TBD

Audience Level: All

For years, we've been told that service management should extend beyond the walls of the IT department. But that's easier said than done - many of the best-of-breed tools that deliver service in other parts of the enterprise aren't even owned by IT, and some are even outside your company. So, how do you get them all working together, and more importantly, how do you keep them working together though process and technology changes?

In this session, Craig McDonogh will demonstrate how to create a service management map for your organization. You'll learn which tools, systems and suppliers you should be integrating with your service management processes, and how to identify the ones that will bring the most value to your organization. Whether your service management processes are already operating across your organization or not, you'll walk away with practical ideas that you can implement quickly to extend service management outside of the IT silo.