Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Session 301: How to Build a Help Desk That Champions Your Culture

Don Varela  (Resource Manager, Navy Federal Credit Union)

Location: TBD

Date: Wednesday, August 5

Time: 3:00pm - 4:00pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Building and Leading a World-Class Culture, Service Excellence

Vault Recording: TBD

Audience Level: All

Navy Federal Credit Union has improved its engagement score dramatically by hiring the right people, creating an environment of collaboration and appreciation, and by displaying absolute interest into each individuals professional and personal aspirations that is aligned with the organization's mission. In this session, learn how to build a roster of great candidates (hint: “Don’t build a team full of Michael Jordans”), tactics for keeping the team engaged, and tips for promoting collaboration and appreciation.