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Session 301: How to Build a Help Desk That Champions Your Culture

Don Varela  (Resource Manager, Navy Federal Credit Union)

Location: TBD

Date: Wednesday, August 5

Time: 3:00 pm - 4:00 pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Building and Leading a World-Class Culture, Service Excellence

Vault Recording: TBD

Audience Level: All

Navy Federal Credit Union has improved its engagement score dramatically by hiring the right people, creating an environment of collaboration and appreciation, and by displaying absolute interest into each individuals professional and personal aspirations that is aligned with the organization's mission. In this session, learn how to build a roster of great candidates (hint: “Don’t build a team full of Michael Jordans”), tactics for keeping the team engaged, and tips for promoting collaboration and appreciation.