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Session 208: Driving True Business Value Through Service Management

Valence Howden (Principal Research Director, Infotech Research Group)

Date: Wednesday, April 22

Time: 11:30am - 12:30pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

Audience Level: All

Aligning the work of service management to the business value created by the enterprise has never been more critical than it is in today's digital world. In this session, Valence Howden will identify the critical elements required for a modern service management organization to create the right capabilities to purposefully produce, deliver, and iterate products and services with a true understanding of the importance of generating clear business value.

We will focus on:
• Defining and adapting the framework of value in your enterprise and translate that into the decision making around products and services
• Understanding your value systems and capabilities to ensure you can leverage internally generated practices and address/satisfy external influences on these systems and capabilities.
• Identifying key behaviors that create and sustain superior value delivery in products and services
• Ensuring that value provision can be measured in a way that allow sustain excellence in the provision of business value through service management practices