This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Does your desktop support team suffer from a backlog of tickets? Do customers reach out to you directly, bypassing the service desk? Have you ever played "phone tag" with customers trying to get tickets resolved? Do customers complain about the time it takes to resolve their IT problems? Retailers such as Apple, Microsoft and Comcast have already adopted the walk-up model for consumers, so why haven't we brought it to the enterprise? Join this session to learn how walk-up services can transform your end user experience and decrease time to resolution from days to minutes. Boost your customer satisfaction and have more happy and productive employees!
