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Session 204: How Walk-Up Support Can Transform the Customer Experience

Justin Menapace  (Desktop Support Senior, Freddie Mac)

Location: TBD

Date: Wednesday, August 5

Time: 11:30am - 12:30pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Revolutionizing the Customer Experience

Vault Recording: TBD

Audience Level: Intermediate

Does your desktop support team suffer from a backlog of tickets? Do customers reach out to you directly, bypassing the service desk? Have you ever played "phone tag" with customers trying to get tickets resolved? Do customers complain about the time it takes to resolve their IT problems? Retailers such as Apple, Microsoft and Comcast have already adopted the walk-up model for consumers, so why haven't we brought it to the enterprise? Join this session to learn how walk-up services can transform your end user experience and decrease time to resolution from days to minutes. Boost your customer satisfaction and have more happy and productive employees!