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Session 110: Reaching for the Sky: IT Support Transitions to the Cloud

Glenn Setliff (Director, IT, Duke University School of Nursing)

Date: Wednesday, April 22

Time: 10:15am - 11:15am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Talking Technology

Vault Recording: TBD

Audience Level: All

Over the past two years, the IT Service Desk at the Duke University School of Nursing has transitioned from a support group for primarily on-premises services to a team focused on a growing cloud-based infrastructure. Transitioning services from a local data center to Amazon Web Services presented some interesting challenges, ranging from a new set of 24x7 alerts to complex, container-based DevOps for a suite of in-house business apps. In this interactive session, Glenn Setliff will share how they evolved their team to expand the breadth of support offerings without an increase in staff or budget – and while maintaining consistently high levels of customer service