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Session 106: Top 10 Reasons Why Knowledge Management Initiatives Fail (and How to Avoid Them

Julie Mohr  (Author & International Keynote Speaker,

Location: TBD

Date: Wednesday, August 5

Time: 10:15 am - 11:15 am

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

As data stores continue to grow within companies, knowledge workers spend increasingly more time searching for information to do their jobs effectively. A constant tension exists between the corporate knowledge management strategy to use knowledge to achieve strategic goals and the knowledge worker's habit of hoarding knowledge to ensure job security. To prevent the common failures of a knowledge management implementation, organizations must drive the organizational change that is required to support the creation, reuse, and improvement of knowledge. This session will identify the top ten reasons why knowledge management initiatives fail with the goal of helping organizations avoid ineffective knowledge management practices.