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Pre-9: MasterMinds:Higher Education

Megan Selva (Group Content Manager , HDI/ICMI)

Date: Tuesday, April 9

Time: 9:00am - 3:30pm

Pass Type: Conference Workshop, Conference and Expo Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a technical support or service management leader in higher education who’s looking for a unique opportunity to network, share, and learn from the experience of other higher education leaders who share your same pain points and challenges? MasterMinds is a place for professionals in universities, colleges, community colleges, and other institutes of higher learning to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • Running your support center as a business
  • Onboarding a student workforce
  • Case studies in demand management and identity/access management
  • Interdisciplinary collaboration and service desk consolidation
  • The service desk of today's university

Come to experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.