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Pre-4: Three-day Workshop: KCS Principles

Julie Mohr (Author & International Keynote Speaker, JulieLMohr.com)

Date: Monday, April 20

Time: 8:30am - 5:00pm

Track: 3-Day Preconference Training

Vault Recording: TBD

This knowledge management provides support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting knowledge management that creates and maintains knowledge as a by-product of the incident management process.