Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Pre-4: KCS Principles

Julie Mohr (Author and Speaker, JulieLMohr.com)

Location: Wekiwa 7/8

Date: Tuesday, April 9

Time: 8:30am - 3:30pm

Pass Type: Conference Workshop - Get your pass now!

Track: 3-Day Preconference Training

Vault Recording: TBD

This certification is for those individuals who want to demonstrate that they understand Knowledge-Centered Service (KCSSM) practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.