Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Randy Celaya (Learning and Development Business Consultant and Personal Development Coach, Randy Celaya)
Date: Sunday, April 19
Time: 8:30am - 5:00pm
Track: 3-Day Preconference Training
Vault Recording: TBD
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.