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Pre-14: One-day Workshop: MasterMinds: Desktop Support

Roy Atkinson  (Group Principal Analyst, HDI)

Location: TBD

Date: Tuesday, August 4

Time: 9:00am - 3:30pm

Pass Type: Premium Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

“No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.”
⎯ Napoleon Hill, Think and Grow Rich (1937)

Are you a desktop support leader who’s looking for a unique opportunity to network, share, and learn from the experience of desktop support leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers from desktop support. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

• The role of desktop support in information/cyber-security
• Metrics and analytics for desktop support
• Choosing and implementing new technologies
• Current pain points and challenges, crowdsourced from the group
• The pros and cons of self-service vs. concierge service

Experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.