Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Fancy Mills (Group Product Director, Services and Training, HDI)
Location: TBD
Date: Tuesday, August 4
Time: 9:00 am - 3:30 pm
Pass Type: Premium Package - Get your pass now!
Track: 1-Day Preconference Workshop
Vault Recording: TBD
“No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.”
⎯ Napoleon Hill, Think and Grow Rich (1937)
Are you a technical support or service management leader who’s looking for a unique opportunity to network, share, and learn from the experience of leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in leadership roles across a variety of industries. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):
• The current leadership landscape: lifelong learning, diversity, and inclusion
• Current pain points and challenges, crowdsourced from the group
• Case studies on recent projects or implementations
• The future of service management in the enterprise
• Managing a remote workforce
Come to experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.