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Pre-12: MasterMinds: Support Center Leadership

Fancy Mills (Group Training and Content Director , UBM)

Location: Panzacola G-1

Date: Tuesday, April 9

Time: 9:00am - 3:30pm

Pass Type: Conference Workshop, Conference and Expo Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a technical support or service management leader who’s looking for a unique opportunity to network, share, and learn from the experience of leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in leadership roles across a variety of industries. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • The current leadership landscape: lifelong learning, diversity, and inclusion
  • Current pain points and challenges, crowdsourced from the group
  • Case studies on recent projects or implementations
  • The future of service management in the enterprise
  • Managing a remote workforce

Come to experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.