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Pre-11: One-day Workshop: MasterMinds: Higher Education

Megan Selva  (Group Content Director , HDI)

Andrew Gilliam  (Associate Analyst , HDI)

Location: TBD

Date: Tuesday, August 4

Time: 9:00am - 3:30pm

Pass Type: Premium Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

“No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.”
⎯ Napoleon Hill, Think and Grow Rich (1937)

Are you a technical support or service management leader in higher education who’s looking for a unique opportunity to network, share, and learn from the experience of other higher education leaders who share your same pain points and challenges? MasterMinds is a place for professionals in universities, colleges, community colleges, and other institutes of higher learning to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

• Running your support center as a business
• Onboarding a student workforce
• Case studies in demand management and identity/access management
• Interdisciplinary collaboration and service desk consolidation
• The service desk of today's university

Come to experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.