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Pre-11: MasterMinds: Desktop Support

Roy Atkinson (Senior Writer/Analyst, HDI)

Date: Tuesday, April 9

Time: 9:00am - 3:30pm

Pass Type: Conference Workshop, Conference and Expo Package - Get your pass now!

Track: 1-Day Preconference Workshop

Vault Recording: TBD

MasterMind: "Coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose." – Napoleon Hill

Are you a desktop support leader who’s looking for a unique opportunity to network, share, and learn from the experience of desktop support leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers from desktop support. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

  • The role of desktop support in information/cyber-security
  • Metrics and analytics for desktop support
  • Choosing and implementing new technologies
  • Current pain points and challenges, crowdsourced from the group
  • The pros and cons of self-service vs. concierge service

Experience an open forum where you’ll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.