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Pre-1: HDI Support Center Director

John Custy (Managing Consultant, JPC Group)

Date: Tuesday, April 9

Time: 8:30am - 3:30pm

Pass Type: Conference Workshop - Get your pass now!

Track: 3-Day Preconference Training

Vault Recording: TBD

This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.