This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Our research shows when you're successful at improving employee engagement and retention (particularly with important employee groups, like high performers, mission-critical job roles, and Millennials), it acts like a rising tide that lifts many other key business metrics. Engaged employees bring the commitment, energy, and desire to excel that deliver the meaningful experiences that customers demand.
In this session, discover innovative strategies for creating a culture where high performance, team work, and empowering leaders energize the people around them. We'll cover how employee engagement affects key operational performance metrics, including NPS, call quality, first-call resolution, customer satisfaction, revenue, and other KPIs. Learn about: • How improving employee engagement results in higher retention • What you should do during their first 90 days to optimize employee retention • Ways to better leverage your frontline leaders in your engagement effort
