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SupportWorld Live 2020 Schedule Builder
Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.
Customer Experience (CX) can be an intimidating subject! There are many aspects to consider; sometimes it's challenging even to get started. This session will demystify the fundamentals of CX and examine the impact of experiences on internal and external customers. We'll explore how to measure the value of CX initiatives and communicate their importance to senior leadership. You'll walk away with an action plan to transform the customer's journey through your Support Center.
This session will cover:
- Exploring the foundations of Customer Experience and learn simple practices to launch CX initiatives.
- The impact of Support Center experiences on both internal and external customers.
- How to measure the value of CX projects and communicate the return on investment to leadership.
