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Customer Case Study: Thomas Jefferson University and Jefferson Health

Sam Armstrong (Solutions Consultant, LogMeIn)

Matthew Ernst (VP of Digital Services, Business Development & Learning, Thomas Jefferson University)

Paul Pierson (Manager, Business Development, ServiceNow Digital Innovation, and Consumer Experience, Thomas Jefferson University)

Location: Panzacola F1/2

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Today’s consumers are accustomed to easy and frictionless experiences with their technologies. They expect to be able to use any device, no matter where they are, to do pretty much anything—and their expectations at work are no different. But IT Support tools are still caught in the dial-up age. With an increasingly remote and mobile workforce, how can IT Departments effectively support these growing needs? In this session, we’ll explore how organizations primed to deliver innovative solutions, such as self-service AI and mobile support, can resolve issues faster, reduce costs, and ultimately satisfy their end-users.

In this session you’ll learn:
• How businesses are challenged to support and provide the best experience for modern workers, including mobile support
• How AI-enabled and collaborative solutions benefit IT organizations
• How to leverage new technologies to improve your remote and cloud-based IT support capabilities