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Customer Case Study: Thomas Jefferson University and Jefferson Health

Sam Armstrong (Solutions Consultant, LogMeIn)

Matthew Ernst (VP of Digital Services, Business Development & Learning, Thomas Jefferson University)

Paul Pierson (Manager, Business Development, ServiceNow Digital Innovation, and Consumer Experience, Thomas Jefferson University)

Location: Panzacola F1/2

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

In this session, the Digital Innovation & Consumer Experience (DICE) Group at Jefferson will review how they design and develop solutions for current problems in the healthcare setting. With over 30,000+ employees, Jefferson has built an efficient, future-focused organization that brings exceptional value and quality to patients, students, employees, donors, and the community. To achieve this vision, they examined existing workflows and patient journeys and single out the moments that when refined, even incrementally, can dynamically improve the overall experience.

Additionally, Jefferson will share insight into:

  • How LogMeIn Rescue helped Thomas Jefferson better triage and report on issues ensuring they were sent to the proper team the first time.
  • Why quick wins can help your team build the momentum, support and trust you need to push toward bigger, bolder strategies and long-term goals.
  • How healthcare must take cues from retail, hospitality and ecommerce to come up with human-centric solutions.