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Breakfast Briefing: Toward More Mature ITSM: Meeting Demand in Education, Government, and Healthcare

Andrew Graf (Chief Product Strategist, TeamDynamix)

Location: Panzacola H3/4

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Bound by the common challenges of increased tech spend and resource constraints, organizations in Education, Government, and Healthcare are looking for ways to meet this increased demand without adding costs. IT Leaders need to think differently and employ emerging frameworks to help mitigate challenges. Attend this session to hear real-life stories of how to move the needle in terms of IT Service Management delivery.
1. Knowledge Centered Service (KCS)
2. Self-Service Portals
3. Integrated ITSM & Project Management
Session will include an interactive benchmarking component where the audience will be participating in real-time polling and balancing these against a market study conducted in tandem with HDI. You will walk away understanding where you sit on the spectrum of IT Maturity balanced against key pillars such as knowledge management, change control and efficiency of service delivery. Compare your staffing, your response times and your level of service with your peers – across these specific industries where there has been an exponential increase in tech spend creating unique challenges.