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Breakfast Briefing: The Future of Service is Cognitive

Lorna Russell (Senior Manager of Cognitive Product Management, BMC Software)

Location: Panzacola G-2

Date: Wednesday, April 10

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Breakfast Briefing

Vault Recording: TBD

Service Management is being transformed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents and Internet of things (IoT). These technologies are driving dramatic changes to enterprises. Highly cognizant business leaders are jumping in headfirst and applying AI and ML to solve real business challenges in service management and beyond to get a competitive edge in the market.

Join for an in-depth discussion about these advances in technologies and what they mean to the future of Service Management. She will talk about how organizations are managing through these changes and how getting a head start on them can benefit the organization.