Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Breakfast Briefing: Letting Go of Your Best Talent: A Winning Strategy

Zachary Koch (Manager, Service Desk, vcpi)

Date: Thursday, April 11

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing, Service Operations

Format: Breakfast Briefing

Vault Recording: TBD

Audience Level: All

Even the most successful service desk will lose its best talent. It's inevitable--but this may not be such a bad thing. The service desk can be a gateway, the launch pad for a successful IT career. Embrace this reality and build a culture that revolves around professional development and self-improvement! In this briefing, Zak Koch will explain why letting go of your top talent is one of the best things you can do for your team.