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Breakfast Briefing: Knowledge-Centered Support: Let's Do IT!

Denise Rogge (Desktop Services Manager, Chippewa Valley Technical College)

Jessica Clarkson (KnowledgeBase Administrator, Chippewa Valley Technical College)

Location: Panzacola G-1

Date: Thursday, April 11

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Format: Case Study

Vault Recording: TBD

Audience Level: All

Do you remember that issue we experienced briefly last year and how we resolved it? Yeah...neither do we. How about those new employees that need to be trained, but you have so little time to do that, so you ultimately end up throwing them to the wolves with near zero preparation? Yeah, guilty. I mean, knowledge transfer? What's that? Sounds neat.

Join Denise Rogge and Jessica Clarkson for a briefing where they'll share how Chippewa Valley Technical College's support structure evolved from a collection of random documents, sticky notes, and chicken scratch to a new knowledge-centric environment that utilizes UW-Madison's knowledge base to lower incident rates and promote self-service.​

Presentation File

BreakfastBriefing9KCS.pdf