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Session 306: Shifting from Task-Oriented to Value-Driven Service Management: A Case Study in Change

Alma Miller  (Owner & Principal Consultant, AC Miller Consulting)

Location: TBD

Date: Wednesday, August 5

Time: 3:00 pm - 4:00 pm

Pass Type: Premium Package, Standard Package - Get your pass now!

Track: Modernizing Service Management

Vault Recording: TBD

As the technology landscape evolves, organizations must shift from managing tasks to driving business value. But many IT organizations struggle with this transition. In this session, Dr. Alma Miller will share a case study of a government organization going through the pains of adopting a business-driven value culture and discover how applying the "Organizational PAC" model helped to ultimately drive the change they were looking for.

Attend this session to learn about:
• Techniques for identifying opportunities for improvement and raising awareness
• The main obstacles that hinder organizational change
• Practical takeaways and lessons learned for any organization in the midst of change