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Erik Zempel Sr Manager, Performance and Improvement ManagementUniversity of Michigan

Erik Zempel leads the Performance & Improvement Management team at Michigan Medicine, where he serves centralized IT by measuring and improving the ways in which work is executed to deliver services customers rely on. After two decades in various roles across IT, Erik understands the challenges faced by enterprise IT departments in meeting the demands of their customers. His passion for improvement has resulted in several successful large-scale organizational transformations throughout his career, and he has shared these stories at events nationwide, including Agile and Beyond, ServiceNow Knowledge, and the University of Michigan IT Symposium.

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